Go to 'File' > 'Options' > 'Add-ins' > 'Go'.

Type Outlook.exe /safe and hit Enter to access the safe mode. Step 1. Press Windows + R keys to active Run dialog. When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem. How to Solve 'Microsoft Outlook has stopped working' Error Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below. Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Like other Office software, you are very likely to meet 'Microsoft Outlook has stopped working' error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. Full stepsĬhoose the drive X: where your lost email files were saved, and click 'Scan'. Open 'Control Panel', there, choose 'Programs and Features'. For more information, see Microsoft Lifecycle Policy.Press Windows + R keys to active Run dialog. For previous versions of Outlook, only those that have extended support may continue to work with Microsoft 365, although with reduced functionality. Microsoft 365 works with any version of Outlook that is in mainstream support, which includes the latest version of Outlook 2016. Outlook compatibility with Microsoft 365 and your on-premises environment depends on the system requirements for your deployment: For more information about installing Office updates, see Install Office updates.To find out what version of Outlook you're using, see What version of Outlook do I have?.The information in this article doesn't apply to Microsoft 365 Apps.For example, if you installed a volume licensed version of Outlook, such as Outlook included with Office Professional Plus 2016. The information in this article only applies to perpetual versions of Outlook that use the Windows Installer (MSI) installation technology.

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